Queen's University IRC

Queen's University

Megan Telford is the Vice President, Global Head of Employee Relations for the Toronto-Dominion Bank Group. Megan joined TD in 2007 as the Bank’s employment law counsel and then went on to work on the mergers and acquisitions team before joining employee relations.

Previously, Megan was a lawyer in the labour and employment law group at the law firm of Heenan Blaikie in Toronto and was a sessional instructor in the Queen’s University Faculty of Law. In addition, Megan worked for the Permanent Court of Arbitration in The Hague, Netherlands.

She has published articles on a wide range of labour, employment, administrative law, and human resources issues. Megan obtained both her Masters of Industrial Relations and her Bachelor of Laws in the inaugural year of the Queen’s University MIR/LLB program.

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Labour Relations Foundations

LR 200
5 Credits

Laying the Groundwork for Excellence in Union-Management Relations

Our flagship program for some 75 years, Labour Relations Foundations is widely acknowledged as Canada’s number one learning experience of its kind. There is no better place to develop foundational skills in collective bargaining, grievance mediation, and arbitration in just five days. Make the most of this rare opportunity to see how the other side lives; managers will understand the union perspective while union representatives will view issues through management eyes.

Tour of the Program

a) Grievance Mediation From the Ground Up

Our leaders take you through the nuts and bolts of the grievance mediation process. You will learn the advantages of this process and the issues most appropriate to resolve via mediation. And you will be taught the key factors that ensure success.

b) Walking the Grievance Arbitration Beat

Follow your leader through the grievance arbitration process and progressive discipline essentials. He or she will review the legal framework and key procedural aspects and principles. What are the perennial problem areas? What are the emerging issues and directions?

Participants break into small workshop groups to discuss and prepare selected cases illustrating the basic principles of the arbitration process. This experiential component of the week features:

  • Case presentations
  • Chairman's critique and commentary
  • General forum discussion

c) The View Beyond The Barricade: The Union Perspective

This is a program highlight: hear from one of Canada's leading labour advocates about the most significant trends facing organized labour and the resulting challenges and opportunities for Canadian unions. Prepare to be challenged.

d) Canadian Labour Law at the Crossroads

Change is the rule rather than the exception in the arena of labour law. One of Canada's preeminent experts in the field discusses important trends such as:

  • The direct and indirect application of the Charter to the workplace
  • The growing influence of human rights requirements
  • The duty to accommodate
  • The crucial role of arbitrators

e) Two Tough Ds: Discipline and Discharge

What are the grounds for discipline? What factors influence disciplinary action? Learn the answers to these vexing questions and how to determine appropriate penalties and the most effective procedures for dealing with innocent absenteeism, insubordination, sexual harassment, and termination.

f) Investigation Techniques

In preparing for an arbitration case, you may have to do some fact-finding on the complainant's allegations. We give you a step-by-step process for building your plan and winning techniques for interviewing the right people and identifying the key records to be examined. Learn how to interview all parties in an objective manner and assess the investigation results.

g) The Collective Bargaining Process

It is a mystery to some, intimidating to others. You are in good hands as your leader takes you through the negotiation process.

Learn to:

  • Prepare for negotiations
  • Negotiate pre-agreements
  • Negotiate the issues
  • Conclude agreements

h) Simulated Collective Bargaining Game

We call it a game but you will quickly learn to take this simulation seriously. Your team will meet in the evening to develop a bargaining strategy, assess priorities and interests and develop an opening statement. Then the team will meet again to negotiate all outstanding issues. Experienced coaches are on the sidelines to observe and offer feedback on the effectiveness of bargaining strategy, skills, and style.

i) LR's Role: Creating a Higher Performance Culture

Before we send you on your way, we invite you to look at the big picture, and where you fit in that picture. Gain insight into LR's role in cultural change and learn lessons from past change efforts at CP.

Learning Outcomes

By the end of the week, you will be better positioned to:

  • Respond to the changing face of labour law and legal issues
  • Design effective approaches to conflict resolution
  • Ensure successful grievance mediation
  • Research and prepare for an arbitration hearing
  • Carry out a successful investigation process
  • Prepare for collective bargaining and negotiate an agreement

Benefits

Organizational Benefits

  • Stronger labour management relations to enhance competitive capabilities
  • Aligned labour relations systems that promote high performance
  • Reduced grievance arbitration costs
  • Better understanding of how labour relations practitioners shape the union-management dynamic
  • Better use of the many dispute resolution processes available

Takeaway Tools

  • Negotiating Template
  • Interest-based resolution exercises
  • Establishing Credibility Checklist
  • Mini-casebook on grievance arbitration

Who Should Attend

Managers, supervisors, union officials, and Labour Relations and Human Resources professionals responsible for employee relations.  

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Sep 24-29, 2017 - Kingston

Queen's University IRC is proud to hold this session at Four Points by Sheraton Hotel, located at 285 King Street East, in historic downtown Kingston. Hotel rooms are available to participants at a special rate until one month prior to the program. Following your registration for the program, we will provide you with a unique link for hotel reservations. For more information on the hotel visit http://www.fourpointskingston.com/.

Dec 4-8, 2017 - Victoria

Queen's University IRC is pleased to present this program at the Inn at Laurel Point. Surrounded by Victoria’s Harbour, the Inn features patios, gardens and outstanding ocean views. For more information on the facility please visit their website at http://www.laurelpoint.com/.

Mar 18-23, 2018 - Kingston

Queen's University IRC is proud to hold this session at Four Points by Sheraton Hotel, located at 285 King Street East, in historic downtown Kingston. Hotel rooms are available to participants at a special rate until one month prior to the program. Following your registration for the program, we will provide you with a unique link for hotel reservations. For more information on the hotel visit http://www.fourpointskingston.com/.

May 28-June 1, 2018 - Victoria

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Sep 23-28, 2018 - Kingston

Queen's University IRC is proud to hold this session at Four Points by Sheraton Hotel, located at 285 King Street East, in historic downtown Kingston. Hotel rooms are available to participants at a special rate until one month prior to the program. Following your registration for the program, we will provide you with a unique link for hotel reservations. For more information on the hotel visit http://www.fourpointskingston.com/.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans. What are the start and end times for the program?

Programs in Kingston - Registration and reception begins at 4:00 p.m. on Sunday. The in-class program starts 5:00 p.m. The program finishes at noon on Friday.

Programs outside Kingston - Registration for these programs runs from 8:00 AM - 8:30 a.m. on the first day. The program starts at 8:30 a.m. and finishes at noon on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

Labour Arbitration Skills

ALR 402
4 Credits

Learning the Advocate’s Art and Science of Building and Presenting Winning Arbitration Cases

Effective advocacy before an arbitrator requires the same blend of skills, street smarts, and techniques as advocacy before a judge in a courtroom. It requires careful and extensive preparation before the hearing, concise opening statements, organized and efficient presentation of evidence, and persuasive argument. Leading advocates and arbitrators will coach you through the preparation and presentation of a challenging arbitration case. In this dynamic program, you will build presentation and advocacy skills and get immediate feedback from an experienced arbitrator.

Tour of the Program

a) The First Principles of Arbitration

To ensure you have a solid foundation for the coming week, the opening session offers a picture of the environment in which an arbitrator must operate.

By the end of this session, you will have a foundation in:

  • The role and powers of the arbitrator
  • The purpose of arbitration
  • Governing legislation
  • Development of arbitral jurisprudence
  • The evolution of doctrine

b) Introduction to the Arbitration Hearing

To give a sense of the “look and feel” of the typical labour arbitration hearing, we offer this overview of the process and normal procedures to follow. At the same time, you get a chance to pick up a few pointers on typical presentation pitfalls to avoid.

c) Advanced Topics in Arbitration

For more experienced advocates, we offer a parallel workshop on advanced topics such as streamlining the hearing. You will negotiate an agreed statement of facts and argue a preliminary motion on the admissibility of video surveillance.

d) Preparing for the Hearing

Do you know the types of evidence that arbitrators require? What types of evidence will be excluded? What are the rules governing hearsay? We show you how to get essential facts into the evidentiary record, and how to assess your opponent’s theory of the case.

Learn the following eight steps of foolproof case prepping:

  • Learn the facts
  • Develop your theory
  • Consider precedents
  • Take stock of possible flaws or amendments
  • Consider preliminaries
  • Narrow your focus
  • Prepare your witnesses
  • Prepare opening/cross/closing

e) Becoming a Research Hound

Legal research can be costly in terms of time and money. We offer a series of questions to help shape a research plan, introduce you to a basic research model, and give you tips and resources to get you going in the right direction.

f) Arbitration and Human Rights

Delve deeper into the issues surrounding arbitration and human rights, such as sexual harassment and discrimination against people with disabilities. Take away an invaluable resource booklet on “the duty to accommodate at arbitration.”

g) Mastering the Hearing

Learn how to prepare your witnesses and evidence. Practice what you have learned in a role play, and get a live demonstration of how to qualify an expert witness. Find out how to order your evidence and how to hold the attention of the arbitrator. We offer techniques on questioning and presenting exhibits that are highly effective.

Learn more about:

  • Delivering effective opening and closing statements
  • Examining, cross-examining, and reexamining witnesses
  • Understanding key aspects of the rules of evidence
  • Objecting at the right time and in the right way

h) Mock Arbitration

Here is your once-in-a-lifetime chance to practice your new advocacy skills and get expert coaching along the way. With a partner, research your case and prepare an opening statement, examination-in-chief, cross examination, and closing argument. Deliver your case before an experienced arbitrator.

i) Awards and Debriefing

In the final session, assemble with your colleagues to hear the arbitrators’ awards and share impressions of the mock hearing. How did you fare? Did you encounter any surprises?

Learning Outcomes

By the end of the week, you will be better positioned to:

  • Prepare effectively for the hearing and develop the theory of the case
  • Assess your opponent’s case
  • Make opening and closing statements
  • Examine and cross-examine effectively
  • Establish the facts at the hearing
  • Tender evidence and object to evidence
  • Prepare and present a mock arbitration before an experienced arbitrator

Benefits

Organizational Benefits

  • Significant savings in grievance arbitration costs
  • Faster and more streamlined preparation for hearings
  • Better labour management relations
  • Greater knowledge of employment law nuances 

Takeaway Tools

  • Labour Arbitration Workbook

Who Should Attend

Labour lawyers and labour relations professionals who are involved in the grievance process or who prepare and present cases before boards of arbitrators

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Dec 11-14, 2017 - Victoria

Queen's University IRC is pleased to present this program at the Inn at Laurel Point. Surrounded by Victoria’s Harbour, the Inn features patios, gardens and outstanding ocean views. For more information on the facility please visit their website at http://www.laurelpoint.com/.

June 3-7, 2018 - Kingston

Queen's University IRC is proud to hold this session at Four Points by Sheraton Hotel, located at 285 King Street East, in historic downtown Kingston. Hotel rooms are available to participants at a special rate until one month prior to the program. Following your registration for the program, we will provide you with a unique link for hotel reservations. For more information on the hotel visit http://www.fourpointskingston.com/.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard. You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount. If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

 

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans. What are the start and end times for the program?

Registration and reception begins at 3:00 p.m. on Sunday. The in-class program starts 4:00 p.m.

The Labour Arbitration Skills program finishes at 6:30 p.m.on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC. Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

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