Queen's University IRC

Queen's University

Françoise has been a facilitator at Queen’s IRC since 1994, and was made a Fellow in 2006. She played a key role in developing and implementing the Queen’s IRC’s Organizational Development curriculum, and teaches on the OD Foundations and Coaching Skills programs.

As a consultant, Françoise is a major contributor to the field of Organizational Development, with a focus on leadership and systems transformation. Using a wide range of interventions, she helps individuals, organizations and communities enhance their leadership capacity and boost their ability to perform. She regularly presents at major conferences in both official languages, in Canada and abroad.

In 2008, Françoise was made a Fellow of the Wallace McCain Institute at the University of New Brunswick, an organization designed to enhance the leadership capacity of New Brunswick’s most promising entrepreneurs. Since 2009, Françoise has also been involved with the Alberta School of Business’ Executive Education, with a focus on leadership development for government, health care and industry executives. She is often invited as a guest faculty. In recent years, she has collaborated with Université de Sherbrooke, Laurentian University, and York University.

With HR expert Amal Henein, CHRP, Françoise wrote Made in Canada Leadership, the product of a large research focusing on leadership excellence and development from coast to coast. It has become a Canadian landmark since its publication in 2007. In 2015, Françoise co-authored a major case study on how Alberta is eradicating homelessness through a provincial system transformation strategy. The case was published by the Institute of Public Administration of Canada (IPAC).

 

Thumbnail: 

2015 Workplace in Motion Summit

New
2015!

The world is changing… are you?

The 2015 Workplace in Motion Summit took place on April 16, 2015 in Toronto. Please see the  Queen's University IRC 2015 Workplace in Motion Summit Proceedings for the findings from the Summit. You can also read the following article for a general recap and pictures from the event: Getting Ahead of the Shift: Summit Inspires Thoughtful Conversations About the Changing World of Work.

Join your colleagues for invigorating conversations about how we can reinvent our organizations to accelerate talent development, amplify learning and thrive in the future economy.

The Queen’s IRC 2015 Workplace in Motion Summit will explore key trends in technology, global competition, generational flux and the knowledge economy. The day will include valuable opportunities to network with colleagues, discover what pioneering organizations are doing to connect and leverage talent, and learn what you can do to thrive in the new world at work.

Workplace in Motion Summit

Tour of the Program

The era of centralized governing systems and hierarchies is over.  Frameworks that worked in the past no longer serve us. To remain relevant and sustainable, a new set of organizational fundamentals is emerging – promoting connectivity, innovation and adaptability.

Imagine an organization where:

  • Teams easily connect and collaborate across boundaries
  • People contribute to projects that truly excite them
  • Success is measured by the ability to learn and innovate

The Summit is ideal for leaders who want to get ahead of the shift.  Bring colleagues from OD, HR, LR, as well as current and future leaders to learn and explore together. Your team will leave inspired and ready to lead change together based on this foundational experience.  Your team will leave with new ideas and important questions to help shape your organization’s future.

Summit Hosts and Leaders:

The Summit Hosts and Leaders are Paul Juniper, Brenda Barker Scott, Françoise Morissette, Diane Locke and Anne Grant. Their bios can be found in the “Facilitators and Speakers” tab below.

Guest Speakers include:

  • Brittany Forsyth, Vice President of Human Relations, Shopify
  • Bryan Acker, Culture Change Ambassador, TELUS Communications Inc.
  • Christine Greco, Vice President, Human Resources and Corporate Affairs, Samsung
  • Courtney Jolliffe, Resource and Logistics Co-ordinator, We Day, Free the Children
  • Hugh Ritchie, Director, Government Relations Program, Office of the President, OpenText
  • James Prince, Manager of We Day Retail Distribution and Sales, Consumer Engagement, Me to We

Summit Attendees:

We have attendees from the Government of Ontario, Workplace Safety and Insurance Board, Sleep Country Canada, Canadian Mental Health Association, CIBC and more. Many of these organizations have taken advantage of group pricing and have registered their teams. Registration numbers are growing daily and new companies are being added regularly.

Learning Outcomes

We’ll explore:

  • Key trends in technology, global competition, generational flux and the knowledge economy
  • How pioneering organizations are embracing strategies that access, connect and leverage talent
  • Implications for shaping new organizational, HR and LR strategies
  • What you can do today to get ahead of the shift

Benefits

Takeaways:

  • An inspired team with a shared foundational experience to build a new workplace strategy
  • The ability to identify gaps in capabilities, tools & technologies, mindsets, and strategies
  • Online resources and forum to continue the conversations
  • A new network of professional colleagues 

Who Should Attend

The Workplace in Motion Summit is geared towards human resources, labour relations and organizational development professionals, as well as leaders at all levels in the organization.

Our pricing model makes it easy for you bring a team that can use this foundational experience to reshape your workplace for the future. Your Organizational Team may include colleagues from OD, HR, LR, and leaders at all levels in the organization, from seasoned managers to new recruits. Your team will leave inspired and ready to lead change together based on this foundational experience.  

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Frequently Asked Questions

How do I register for the Summit?

If you are registering one person, you can register online. To take advantage of the special Queen’s IRC alumni price (only $775 - limited spaces available, book early!) or the team pricing (2-4 people - $895/person, bring 5 or more and pay half price – $595/person), please contact us directly at 1-888-858-7838, or email at irc@queensu.ca. Once you register, we will send you a confirmation by email.

How do I pay for the Summit?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. If you have taken a Queen’s IRC program in the past, you are eligible for the alumni discount (cost is $775/person).  Bring your team and SAVE: 2-4 people ($895/person), 5 or more ($595/person). You must register together to receive the discounted pricing.

What is included in the registration fee?

Program fees include materials for the day, snacks and lunch. You are responsible for transportation and accommodation, if required.

Once I register for the Summit, may I cancel without penalty?

Substitutions are permitted with no penalty. Cancellations are permitted with no penalty up to 15 days prior to the Summit. Cancellations 14 days or less from the Summit will be subject to a 100% charge of the fee.

Where does the program take place?

The 2015 Workplaces in Motion Summit will be held at the Allstream Centre, at 105 Princes’ Blvd. in Toronto, Ontario. The Allstream Centre is located in downtown Toronto at Exhibition Place, on the shores of Lake Ontario. Please visit the Allstream Centre’s website for directions: http://www.allstreamcentre.com/visiting/index.php

I would like to make my travel plans.  What are the start and end times for the Summit?

Registration will begin at 7:30 am. The Summit will run from 8:30 am to 4:30 pm.

Does this Summit count for credit towards a Queen’s IRC certificate?

No, the Summit is not eligible for credit towards Queen’s IRC certificates.

If I have other questions, who may I speak with personally?

Please feel free to call us at 1-888-858-7838 or 613-533-6628, or email us at irc@queensu.ca. To reach the Director and staff members, please consult our online directory.

Coaching Skills

HR 205
2 Credits

Building Essential Skills to Engage Individuals and Organizations

A talented and knowledgeable workforce provides an exceptional competitive advantage in today’s global economy. Coaching plays a vital role in developing that talent and in fostering a culture that empowers, motivates and retains your future leaders.

Our Coaching Skills program provides the context for coaching’s growing importance in the workplace, highlighting the reasons for its rapidly growing popularity. It also offers hands-on learning opportunities to develop and practice coaching skills for a wide range of workplace scenarios. Participants will learn to use proven models to facilitate coaching conversations and enhance capacity at all levels.

Tour of the Program

Coaching Skills gives participants the skills they need to nurture potential and engage individuals and organizations for improved performance and positive growth.

a) Coaching Fundamentals

Through a review of concepts and the evolution of coaching in the workplace, you’ll gain a deeper understanding of the coaching process. You’ll learn about individual and organizational coaching goals, and how they impact growth and performance.

b) Coaching in Action

In the workplace, coaching is used for finding a way forward: problem-solving, development, and performance.

  • Portability: applies to individuals, teams and groups
  • Orientation: works in every direction whether top down, bottom up and sideways
  • Providers: delivered through various resources including managers, peers, direct reports, talent professionals and external experts
  • Goal Setting: agenda can be driven by both coach or coachee
  • ​Formats: can be used in formal and informal settings

c) Coaching Mastery

The coaching process is relatively easy to master, and basic proficiency can be achieved rapidly. Afterwards, it’s a matter of expanding on that foundation. You’ll learn how to develop strategies for growing your skills and raise the performance bar in your organization.

 

Learning Outcomes

Transforming Knowledge into Action

Learn how to:

  • Effectively use a proven coaching methodology: the GROW Model
  • Appropriately use coaching for problem solving, development and performance
  • Master coaching dynamics, psychological drivers, skills and tools, through various scenario-based exercises
  • Leverage coaching to build individual and organizational capability

 

Benefits

Essential Skills to Engage and Inspire

This program promises to deliver:

  • The easy to use, internationally acclaimed GROW Model
  • Essential coaching skills: Listening, Questioning, Feedback
  • Psychological Drivers that impact coaching: threat & reward brain responses, trust, and motivation
  • Experiential practice opportunities for a wide range of perspectives and situations
  • Appreciation of the psychological drivers impacting coaching, and how to leverage them positively
  • Greater understanding of when and where to use coaching for individual and organizational success

Takeaway Tools

  • GROW coaching model
  • Skills blueprint: Listening, Questioning & Feedback
  • Psychological Drivers Map
  • Coaching applications and implications
  • Reference materials for foundational coaching concepts

Who Should Attend

HR professionals, managers and influencers who want to improve their coaching skills and impact organizational growth.

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Oct 17-18, 2017 - Halifax

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Dec 6-7, 2017 - Victoria

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Mar 26-27, 2018 - Ottawa

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Coaching Skills starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:00 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

OD Foundations

AHR 300
4 Credits

Diagnosing Challenges in Your Organization, and Designing and Implementing Robust, Workable Solutions

This foundational program explores the theories, approaches and tools of the contemporary OD practitioner. The program is based on the IRC’s pioneering Blueprint for Organizational Effectiveness, a whole systems tool to help you diagnose organizational challenges and design robust solutions.  Foundational to the practice of OD is the involvement of stakeholders in an action learning approach to change. Participants will apply our 4 D action-learning process and tools to a simulated case study.  As you explore the ‘D’ in OD, you will develop your organization’s capacity to learn and adapt in pursuit of strategic goals.

Tour of the Program

a) Setting the Stage

What are your roles as a practitioner of organization development (OD)?

What exactly is OD? While there is no comprehensive, widely accepted definition of OD, we will use analogies to create a working definition that will guide you as an OD practitioner back in your organization.

The focus will be on classic OD principles: collaboration; the group as the unit of change; action learning; and whole systems perspective.

b) Understanding Where OD Came From

To know where we are going it helps to know where we have been. This section provides the historical perspective you need to ground future practice.

You will examine:

  • Major theorists who influenced the evolution of OD from scientific management to systems theory, with a view to understanding contemporary practices such as large-scale interventions
  • How OD theory and practice have shaped our perspectives of the effective workplace
  • How environmental factors influence our definition of the ideal organization

c) Defining the Well-Designed Workplace

Organization development means creating an enabling workplace where people can work effectively toward strategic goals. What defines functional, high-performance workplaces? The answer lies in the Queen's IRC OD diagnostic model, the Blueprint for Organizational Effectiveness. Explore challenges your organization is experiencing for each area of the Blueprint by using the Gap Analyser.

d) Exploring the Action Research Model

Go deep into the action research consulting process, in which practitioners partner with their clients to collect and analyze data and create interventions to accomplish the client's goals.

You will learn:

  • How data are collected through interviews, focus groups, surveys, observations, review of historical material, and other methods
  • How data are analyzed and presented to the client group so that a shared diagnosis and interventions can be developed

e) Viewing the Organization From a Systems Perspective

OD is a change process that looks at the overall dynamics of people systems, and how changes in one area affect the other parts. You will work through a series of thought-provoking, experiential activities designed to highlight the importance of systems thinking.

You will learn:

  • Tools for mapping systems
  • Barriers that block innovation and create misalignments

f) The OD Blueprint and OD Consulting Process

This is your chance to start working with the theory and skills you have been learning. Using the OD Blueprint as the diagnostic template and the action research consulting model, you will work through a case scenario. Your small group will:

  • Diagnose the problem or challenge
  • Assess relevant data
  • Define the change agenda
  • Discuss possible interventions
  • Share the valuable information generated with the entire group

g) Self as Instrument

Taking stock of all that you have learned this week and the challenges that await you on the return to work, how prepared are you for the various roles that you will play as an OD practitioner?

In this closing module, we will ask you to turn the lens on yourself and answer the following questions:

  • What talents do I bring to my role as an OD practitioner?
  • What drivers- values, goals, needs, wants - motivate me to do my best work?
  • What deep knowledge do I possess based on life experiences and observations?
  • What must I do to continue my personal development?

Learning Outcomes

By the end of the week, you will be better positioned to:

  • Diagnose your organization’s challenges using the Queen’s IRC blueprint
  • Use the principles of OD practice: systems thinking, action learning, partnering with the client, and stakeholder engagement to foster generative thinking, collaboration and the iterative development of robust options
  • Engage stakeholders in our 4 D action learning process, to diagnose the organization’s challenge and design workable solutions that people are energized to implement
  • Apply the theories and practices to one of your organizational challenges and create a plan for moving forward

 

Benefits

Organizational Benefits

  • People management systems aligned to the organization's north star
  • Ability to move toward culture-level change with lasting effect
  • Shared ownership of complex challenges
  • Better understanding of bottlenecks blocking greater effectiveness

Takeaway Tools

  • Participant Case Study Workbook
  • Blueprint for Organizational Effectiveness
  • Organizational Effectiveness Gap Analysis

Who Should Attend

Human resources and organizational development practitioners, team leaders, external and internal consultants, planners, and implementers of change who want to learn a leading-edge methodology for understanding and achieving optimal organization development

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty at any time. Transfers and cancellations are permitted with no penalty up to 3 weeks prior to the program start date. There will be a $500 fee charged for cancellations, transfers, and no-shows within 3 weeks of the program start date.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

The OD Foundations program starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 3:00 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

Subscribe to RSS - Françoise Morissette